Opening weekend at the Park Hyatt New York

TL;DR. Not impressed on Day 1 of my stay in a Park King Jr Suite at the newly opened Park Hyatt New York. Service, rooms, and views are lacking considering this is supposed to be Hyatt’s flagship property. Things start looking better on the morning of Day 2.

Nabbing an award stay at the Park Hyatt New York

Last year, I applied for (and completed) Hyatt’s Diamond Challenge, leaving me with two free night certificates in a suite at any Hyatt property after applying for the Hyatt Chase Visa. I wanted to save those suites for something special, and that little something came along with the grand opening of the Park Hyatt New York.

When I first heard the hotel was opening over Labor Day, I went immediately to hyatt.com and found standard rooms available for free night bookings. As I wavered, the awards vanished, but with a little perseverance and some help from the Diamond Desk, I was finally able to book into room 1005, a Park King Jr Suite, for opening weekend. Since then, there have been rumors that Hyatt has blocked award availability.

Check-in gets off to a shaky start

Arriving the Park Hyatt's flagship property in NYC for opening weekend.

Arriving the Park Hyatt’s flagship property in NYC for opening weekend.

First impressions are everything, so I was a little surprised to learn that they had interns checking in guests on opening weekend (though the hotel had been soft opened two weeks before). Upon walking into the doors, they looked up my information on an iPad and I was escorted by an intern to my hotel room where she used a Square-like device to grab my credit card info and make my keys.

Check in was simple enough, but the rest of day one was downhill from there.

One of the hotel's few public spaces, The Study, where they also serve fantastic infused waters.

One of the hotel’s few public spaces, The Study, where they also serve fantastic infused waters.

My intern was quite anxious to give me a tour of the hotel’s facilities, but neglected to walk me through the room amenities. I only later realized how critical this step would’ve been. I managed to discover most of them via trial and error (and from my room service attendant) during my stay there, so I’ll share those in my next post.

Secondly, she never acknowledged my status as a Diamond member. When I asked about the Diamond breakfast, I was told, “I think it’s complimentary, but I have to double-check.” It was only after emailing guest services that I received a definitive answer. After realizing that the hotel might not have had my Diamond status on file, I emailed to ask if it had been an oversight—it wasn’t, but you shouldn’t leave your most loyal patrons guessing.

Now I don’t mean to be a snob about all of this, but service is everything when you’re staying in a hotel room that costs $1,000 a night. Luckily, I stayed on points, but I went to bed that night feeling pretty — that this was supposed to be the Park Hyatt’s flagship property.

A perfectly nice room

My first impression of the room was that it was lovely. It was spacious. It was perfectly nice. But it wasn’t memorable in the same way that an overwater bungalow or a view of the Opera House is. The hotel is only 25 stories tall, so from my 10th storey room, I admired the panes of tinted glass on the office building across the street (and I’m sure they admired a lot of me every time I forgot to draw the sheers).

A view of the buildings from suite 1004. Don't mind the girl planking in the background.

A view of the buildings from suite 1004. Don’t mind the girl planking in the background.

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I went to bed that night feeling disappointed overall and woke up jetlagged at 5 AM in the morning to email Guest Services to tell them so. Whether it was my email or just a fluke in service, things took a turn for the better with the start of day two.

This is how you make someone’s stay memorable–you welcome them with a cake and a bottle of champagne to celebrate their birthday and thank them for coming back. First impressions are everything.

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One response to “Opening weekend at the Park Hyatt New York

  1. Pingback: Memorable moments at the Park Hyatt New York | Playing Holidays·

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